Vitelity elastix setup

But it is getting rejected. I dont see how editing that file would cause harm. Can you confirm all your settings with your user portal? You never know. Just check. Or on your freepbx box, while you are still under DHCP, type ifconfig and youll get some info.

Give it a go on the IPKall number if you wish: 1 This did not change the behaviour. So if I call a number that is going to ring a SIP extension, it works fine. If I remove the failover number, the CLI output is a little more interesting:. On the X-Lite 3. The call should connect once I do that, but the IVR greeting never starts.

There is dead air, and eventually some sort of time-out kicks in and the call ends. Any suggestions? Is there a possibility I need to upgrade my Asterisk to a later version? I might try an uncomplicated approach. Take all trunks and routes out, then add one provider at a time starting with Vitelity and ending with IPKall.

Also, what version of Asterisk? You can add or remove these accounts at any time, but passwords cannot be modified for security purposes. Q: What is a sub account? Q: Why do I need to have authorized users to get help? A: Authorized users can call in to discuss any account specific information and make any necessary changes with a Vitelity CSR.

If you are not an authorized user, Vitelity is unable to make any changes or release any account specific information. Q: Why does it take so long to port my number into Vitelity? In many situations there can be 5 or more entities winning CLEC, losing CLEC, winning provider, losing provider, and the customer involved in the porting process which makes for slower turn-around times. Q: Why are there fees to port my number into Vitelity? A: This fee is a pass-through.

Our fee is among the lowest in the industry. Q: What if I need to move my Vitelity number to another provider? A: Per FCC guidelines all numbers are portable. If you need to move your number to another provider you will need to submit the request through them and they will coordinate with their CLEC which in-turn will request the number to be ported from our CLEC.

A: You do not. A: Per FCC guidelines you need to have at least one of your local numbers provisioned per location with E service.

Q: Is Puerto Rico considered international? A: Yes, because calling Puerto Rico requires dialing a 1 before the number. The rates are similar to those in the United States; however, you must have international calling enabled on your account. Q: Is there limit on outbound faxes? A: Account fax limit: In a nutshell, each account has a cap of 50 daily outbound faxes and is usually and ample amount for a retail account. When an account needs to exceed this threshold we have to review traffic to verify legitimacy.

Typically, there is not an issue to increase this value. The caveat being written in our Terms and Conditions that were agreed upon when creating the Vitelity account. Specifically citing the section speaking on spamming and immediate account deactivation if an account is found to be abusing the account privilege by spamming DIDs. Q: What are the limitations with vFax? A: You can also set a limit on how many each vFax account is allowed to send out each day, that does not affect the main Vitelity account amount.

Q: How long does it take before I will receive my faxes? Sometimes this timeframe can be exceeded due to unforeseen circumstances, but please be assured they will arrive as soon as possible.