Microsoft technical id

Select an existing support agreement, add a new support agreement or purchase support from this section. Existing support agreements are displayed, including end date and incidents remaining. The 5-pack is not available in all regions. You are recommended to purchase a single incident unless you are sure all incidents purchased will be used within 1 year. Fill out your credit card details to associate the payment to your current sign-in account.

To change your settings, go to account. When the Credit card has been saved, use to purchase the support incident. As stated in the workflow "You will be charged immediately.

This transaction is subject to the Microsoft Services Agreement. The primary contact will be contacted by the Microsoft support engineer and can see open or closed requests from the Manage support requests page. Add an additional contact as a backup contact for the Microsoft support engineer and to enable other contacts to see open or closed request from the Manage support requests page.

If you create a support request for a colleague and add them as the primary contact, you need to add your account as an additional contact to be able to track status.

The submitter will see the confirmation page. Only the primary contact will be emailed with the case details. If the submitter is not the primary or additional contact they cannot Manage support requests to see open or closed requests.

You can check status, send and view communications, upload attachments, and add additional contacts. When you sign-in to Support for Business you can Manage support requests based on your account.

You can see support requests if your account is used as the primary contact or you were added as an additional contact. If you create a support request with another user or account as the primary contact, add your account as and an additional contact to be able to track status.

If you forget, ask a case contact to add you as a contact by using the sharing tab. The Technical benefits page shows information on two separate benefits:. Check the technical support entitlement and supported products to see if your MPN benefits can be used for your intended product and version. Microsoft Product Support for recent on-premises products : Use Support for Business for on-premises product support.

Signature Cloud Support for cloud products : Users with the Admin agent role select Customers and service management to create a request. See the following details about each step:. If your account is only associated to CSP and not associated to MPN, you will see an error message "You are not authorized for this action".

You must have an MPN associated account. Select the Benefits tile, then select Technical benefits. The Technical benefits page will display your organizations active Gold, Silver, or Microsoft Action Pack membership offers. If you have no active membership offers you will see the message "Looks like you don't have any benefits yet".

If your company has active membership offers but you can't see them, you have signed in using the wrong account. To check your account, select the Account icon in the top right of the page and select Sign-in with another account if required. To activate the benefit, select the Activate button. Technical support provides troubleshooting for a specific problem, error message, or functionality that isn't working as expected. MPN Product Support and Signature Cloud Support support may be used for specific Microsoft products and versions not all products and versions are supported.

As part of the Microsoft Partner Network membership, partners are eligible for the following technical support:. You can use Microsoft Product Support for technical support on recent on-premises products. Recent on-premises products include only the current product N and the previous product version N The previous product version is only supported if it is within mainstream support ; based on the N-1 support policy.

For non supported products and versions, use the relevant paid support option or purchase a Partner support plan.

The benefits are associated to your user account until they expire or there are no more support incidents remaining. Select Support for Business to create a support request for an on-premises product.

The support contract needs to be activated — for PC migrated partners, Admin user roles can activate online using Partner Center. Using the MPN technical benefits. See KB for details. Partner Center Technical benefits activation. View details for the specific benefit, expand to see the Activate button and click Activate. After activation. Please contact support if it has been more than 5 days. Therefore, your users only need a Partner Center user account to see the IDs, they do not need any admin security roles.

Note: If a support contract is activated by phone, an admin user needs to activate to enable the access ID and contract ID to be displayed immediately, no 5 day wait. Sign-in with a Partner Center user account. Following support contract activation, an access and contract ID are sent to the primary program contact at the HQ for core benefits. Partner Frontline Support. Note : Technical Presales and Deployment Services requests can be submitted before the support contract is activated.

From the Partner Center menu select Customers , select the specific customer, and then Service management. In the Support Requests section, select New request , and select the product to open the relevant product portal.